Help center
Questions, answered.
Can't find what you're looking for? Jump to the bottom for how to reach us directly.
For buyers
How do I contact a seller?
Every listing shows a contact panel with whichever method the seller chose: in-site messaging, phone/email, or both. If messaging is available you'll see a "Message seller" button; if phone/email is available, it's shown directly on the listing.
What's the difference between an individual and a dealer listing?
Individual sellers list under their own name. Dealer listings are posted by a registered brokerage or dealership and link to a public dealer profile page showing their full inventory.
What do "OBO" and "Call for price" mean?
"OBO" means or best offer — the seller's asking price is a starting point for negotiation. "Call for price" means the seller hasn't listed a public price; contact them directly.
For sellers
What does it cost to list?
Pricing varies by category — real estate is a flat rate, and aircraft pricing scales with the asking price. Exact current pricing is set in the admin panel and shown during the listing flow.
What add-ons are available?
Bump to top, Featured placement, Homepage spotlight, extra photos, video embed, and an urgent-sale badge. Add-ons can be applied to any listing regardless of category.
How long does my listing stay active, and how do I renew it?
Listings run for 60–90 days depending on category. You can renew, mark a listing sold, or remove it any time from your dashboard.
How do I edit, mark sold, or remove a listing?
From your dashboard, each listing has quick actions to mark it sold, remove it, or reactivate it. Go to Dashboard from the account menu to manage everything you've listed.
For dealers & brokers
How do I set up a dealer account?
Dealer accounts are organizations with multiple staff seats and a public profile page. Reach out via the contact link below to get set up on a dealer plan.
What's included at each plan tier?
Starter, Professional, and Enterprise plans differ in how many active listings you can run at once and how many Featured credits are included each month. Enterprise adds a branded dealer profile and bulk upload.
How do I get a dealer profile page?
Every dealer organization automatically gets a public profile page listing all of its active inventory, linked from each of its listings.
Account & billing
How do I reset my password?
A self-serve password reset flow is coming soon. In the meantime, contact support using the link below.
How do I change how buyers contact me?
Contact preference (in-site messaging, phone/email, or both) can be set per listing when you create it, with a default you can set on your account.
Where's my payment history?
Billing history will appear on your dashboard once payments are live. Listings currently publish without a payment step while that's being finished.
Trust & safety
How are listings reviewed?
An effort is made to review listings as they're added. However, we rely heavily on community support from users like you — please bring to our attention any listing that needs further review.
How do I report a suspicious listing?
Use the "Report this listing" button on the listing page — it goes straight to our team with a link to the listing in question.
Still stuck
How do I reach support?
Email support@vaportrailmarket.com with as much detail as you can, including a link to the page or listing involved.
Still stuck?
Send us a note with as much detail as you can — a link to the page or listing helps us sort it out faster.
support@vaportrailmarket.comMore about how Vapor Trail works